Shipping policy

Shipping Policy

Last updated: August 2026

At The Fantastic Factory Lifestyle - Knue, we're committed to getting your order to you as quickly and safely as possible. Below you'll find everything you need to know about our shipping services.

Order Processing

We aim to dispatch all orders within 1 working day.

Orders placed before 2:00pm (Monday to Friday) are usually dispatched the same day. Orders placed after this time, on weekends, or on UK bank holidays will be processed on the next working day.

During busy periods such as Christmas, Black Friday, and new product launches, dispatch times may be slightly longer. If this happens, we'll keep you informed.

UK Delivery

Delivery Service Estimated Delivery Tracking
Standard Delivery 2–4 Working Days ✔
Express Delivery 1–2 Working Days ✔

All UK orders are fully tracked.

Once your order has been dispatched, you'll receive an email containing your tracking information so you can follow your parcel every step of the way.

International Shipping (Coming soon)

We ship to a growing number of countries worldwide.

Estimated delivery times are:

  • Europe: 3–7 working days

  • North America: 5–10 working days

  • Rest of World: 7–14 working days

Delivery times may vary depending on customs clearance and local courier services.

Customers are responsible for any customs duties, taxes, VAT, or import fees charged by their country's customs authority.

Shipping Costs

Shipping costs are automatically calculated at checkout based on:

  • Delivery destination

  • Parcel size and weight

  • Selected delivery service

From time to time we may offer free shipping promotions, which will be clearly advertised on our website.

Tracking Your Order

As soon as your parcel leaves our warehouse, we'll email you:

  • Tracking number

  • Courier details

  • Tracking link

If you haven't received your dispatch email within two working days of placing your order, please contact our customer support team.

Delivery Delays

While we work hard to ensure every order arrives on time, occasional delays can occur due to:

  • Severe weather

  • Courier network issues

  • Customs inspections

  • Public holidays

  • High seasonal demand

We appreciate your patience and will always do our best to keep you updated.

Incorrect, Missing or Damaged Items

If your order arrives damaged, incomplete, or you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • A description of the problem

  • Photos of any damaged items and packaging (where applicable)

We'll arrange a replacement, exchange, or refund as quickly as possible.

Lost Parcels

If your tracking hasn't updated for several days or your parcel hasn't arrived within the expected delivery window, please contact us.

We'll investigate with the courier and work to resolve the issue as quickly as possible.

Delivery Addresses

Please ensure your delivery address is correct before completing your order.

Unfortunately, once an order has been dispatched, we may not be able to amend the delivery address.

If a parcel is returned to us due to an incorrect address supplied by the customer, additional postage charges may apply before the order can be resent.

Pre-Orders

If your order contains a pre-order item, we'll clearly state the estimated dispatch date on the product page.

Where possible, all items will be shipped together once the pre-order item becomes available unless otherwise stated.

Multiple Parcels

Larger orders may occasionally be dispatched in multiple parcels.

If this happens, you'll receive separate tracking information for each shipment.

Need Help?

Our customer support team is always happy to help.

Email: hello@thefantasticfactory.co.uk

We aim to respond to all enquiries within one working day.

Frequently Asked Questions

Can I change my delivery address?

If your order hasn't yet been dispatched, we'll do our best to update your address. Please contact us as soon as possible.

Do you offer free shipping?

Yes! We regularly run free shipping promotions, which will be clearly displayed on our website.

Will I receive tracking information?

Yes. Every order is sent with tracking, and you'll receive an email once your order has been dispatched.

What happens if my parcel is delayed?

Most deliveries arrive within the estimated times shown above. If your parcel is significantly delayed, we'll work with the courier to investigate and keep you updated.

What if my parcel arrives damaged?

Please contact us within 48 hours of delivery, including photos of the damage where possible, and we'll resolve the issue quickly.

Thank you for shopping with The Fantastic Factory Lifestyle - Knue. We appreciate your support and look forward to bringing fantastic fashion straight to your door.